Effective date: 9 August 2026 · Applies to fieldlog.us and the FieldLog app
FieldLog is operated by AT WORK Inc, registered in India ("we", "us"). We provide field reporting software for trade crews at fieldlog.us and through the FieldLog mobile app. For the personal information described here, we are the business you're dealing with — the controller of it, and under India's Digital Personal Data Protection Act, 2023 the Data Fiduciary. Contact: hello@fieldlog.us.
Photos and reports often show customer properties and include customer names and addresses. That content belongs to your company; we store and process it on your behalf to provide the service. You are responsible for having the right to capture it — for example, telling your customers that jobs are photo-documented where that's required. We use job content only to provide FieldLog to you (storage, sync, report generation, export), never for advertising and never to build profiles of your customers.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
Service providers who process data for us, under contract, to run FieldLog. We name them rather than describing them, because "our hosting provider" is not something you can check: Supabase (database and authentication backend), Clerk (sign-in), Cloudflare R2 (photo storage), Vercel (website and app hosting) and Resend (transactional email) and Stripe (payments — Stripe handles card details directly and we never see or store a full card number). Each is used only to run the service and none may use your data for their own purposes.
Where your data lives. We are an Indian company, most of our customers are in the United States and Canada, and the servers holding your reports and photographs are primarily in the United States. So your information crosses borders in the ordinary course of us running the service, and it is protected by the contracts we hold with the providers above and by this policy wherever it sits. If you need your data kept in a particular country, tell us before you sign up rather than after — today we cannot promise that. We may also disclose information if the law requires it, or as part of a business transfer (in which case this policy continues to apply to data collected under it). That's the list — there are no data brokers and no ad networks.
Wherever you are, you can: access your information, export your job content (built into the product — PDF, ZIP and CSV), correct account details, and request deletion of your account and its data. Deletion requests are honored within 30 days. When the account holder — the contractor who pays for FieldLog — deletes their account, that includes their filed reports. Residents of California have these rights under the CCPA/CPRA, residents of Canada under PIPEDA, and data principals in India under the Digital Personal Data Protection Act, 2023 — which also gives you the right to nominate someone to exercise them if you die or become incapacitated. We honor the same requests for everyone regardless of location. To exercise any of them, email hello@fieldlog.us. We will not treat you differently for exercising your rights.
If you are a customer of a FieldLog-using contractor and your information appears in their job content, contact the contractor first — it's their record. We'll assist them in meeting their obligations.
If you are a crew member using the FieldLog mobile app, you can delete your account from the app itself — Profile, then Delete my account. That removes your sign-in and erases everything held on your phone: reports, photos, job names and addresses, and your PIN. Reports you had already sent stay with the contractor you filed them for. They are that business's work records, kept as proof for insurance claims and customer disputes that can arise years later, and they are not ours to delete. Your name stays on the reports you filed, because who did the work is part of what the report proves. If you want those changed or removed as well, contact the contractor — it's their record, and we'll assist them in meeting their obligations.
Data is encrypted in transit and at rest with our hosting provider. Access to production data is restricted. No system is perfectly secure, but the design goal is simple: the only people who can see your job records are the people on your account.
FieldLog is a business tool and is not directed to children. We don't knowingly collect information from anyone under 16.
If this policy changes in a way that matters, we'll say so by email or in the app before the change takes effect, with the date updated above.
Questions, requests, complaints: hello@fieldlog.us. That address is also our grievance contact under India's Digital Personal Data Protection Act, 2023: write to it with any complaint about how we handle your information and a person will answer. If we cannot resolve it, you can also contact your privacy regulator — in India the Data Protection Board of India, in Canada the Office of the Privacy Commissioner, in California the CPPA.