Warranty callbacks. Chargebacks. The GC who "never saw" the work. Every crew eventually stands in an argument about a job that's already closed — and whoever has the better record usually walks out of it. FieldLog makes sure that's you.
"That leak came back. You never actually fixed it."
Six months later, from a customer whose water heater has been touched by two other companies since. Your memory of the job is gone. Your tech who did it quit in October.
"I'm disputing the charge. Nobody ever showed up."
The chargeback notice gives you ten days to respond with evidence. An invoice isn't evidence that work happened — it's evidence that you billed.
"Prove your guys didn't cause that damage."
The scratch on the hardwood, the ding in the panel, the crack that "wasn't there before." It was there before. You just can't show it.
Pressure tested at 80 PSI, held 15 minutes. No leaks at joint. Water restored to all fixtures and verified at second-floor bath.
Not because anyone threatens anything — because one side has a dated, located, named record and the other side has a recollection.
Search the address, open the report, forward it. The photo of the test that passed is usually the whole conversation.
Card processors ask for evidence the service was performed. A stamped, dated report with the customer's address on it is exactly the kind of documentation they mean.
Your day-one photos show the floor before your drop cloths did. Pre-existing conditions stop being your word against theirs.
GPS on the report puts your tech at that address at that time. The visit happened, and the record says where and when.
The report puts your technician at that address at that time, and the photographs carry the minute they were taken. The visit happened, and the record says so.
The tech left; his reports didn't. Every job he filed is still searchable, readable, and yours.
If it does go further, you hand over a clean, contemporaneous record instead of digging through a camera roll from eight months ago.
Start free, set up your company, and read a real report. The dispute you can't predict is the one this covers.
No credit card to start · 5 free reports a month · Evidence kept forever